Shipping policy
Order Processing
Nova Teez works to prepare and ship orders as quickly as possible. Processing times may vary depending on the product, order quantity, customization requirements, and current order volume.
Processing time is separate from shipping/transit time. Estimated delivery dates provided by a shipping carrier begin after your order has been completed and shipped.
Custom & Personalized Orders
Custom and personalized apparel may require additional production time. Production will not begin until all required order details, artwork approvals, and payment have been received.
If an estimated completion or delivery date is provided for a custom order, we will make reasonable efforts to meet that date. However, production or carrier delays may occasionally affect estimated delivery times.
Shipping & Tracking
When tracking information is available, customers will receive a shipping confirmation with tracking details after their order has been shipped.
Tracking information may take some time to update after a shipping label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error, contact Nova Teez as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or a package returned to sender may be the customer's responsibility.
Delivery Delays
Once an order has been transferred to the shipping carrier, transit times are generally outside Nova Teez's direct control. Weather, holidays, carrier disruptions, and other circumstances may cause delays.
If your tracking information shows an unusual delay, please contact us and we will assist you with reviewing the shipment when possible.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or you believe an order has been lost in transit, please contact Nova Teez as soon as possible with your order number and any relevant photos or tracking information.
Packages marked as delivered by the carrier but reported missing will be reviewed on a case-by-case basis. Customers may also be asked to contact the shipping carrier regarding the delivery.
Local Orders
When local pickup or another local fulfillment option is offered at checkout, instructions will be provided with the order. Please wait until you receive confirmation that your order is ready before attempting pickup.
Questions About Your Order
For questions regarding shipping or the status of an order, please contact Nova Teez through our Contact page and include your order number.
Nova Teez — Number One Virginia Apparel
One thing I intentionally didn't put in here is a hard promise such as “ships within 3–5 business days.” Since you're producing apparel yourself and custom-order timing varies, we shouldn't create a delivery commitment you may not always be able to meet.
