Refund policy

Return & Refund Policy

At Nova Teez, we want you to be satisfied with your order. Because many of our products are made or printed specifically for each order, the following return and refund guidelines apply.

Custom & Personalized Orders
Custom, personalized, or made-to-order items are final sale once production has begun. This includes products featuring customer-provided artwork, names, logos, photos, wording, colors, or other requested customization.

Customers are responsible for reviewing and approving all custom-order details, including spelling, sizing, colors, placement, and artwork, before production. Once an approved custom order enters production, it cannot be changed, canceled, returned, or refunded unless the item arrives defective or we made an error.

Non-Custom Merchandise
For eligible non-custom merchandise, please contact us within 14 days of delivery to request a return. Items must be unworn, unused, unwashed, and in their original condition.

Please contact us before returning any merchandise. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and preferably within 7 days of delivery. Please include your order number and clear photos of the item and packaging when applicable.

If Nova Teez determines that an item is defective or that we made an error, we will work with you to provide an appropriate replacement or refund.

Sizing
Customers are responsible for selecting the correct size when ordering. Because sizing can vary between garment styles and manufacturers, please review available sizing information before purchasing. Ordering an incorrect size does not qualify a custom or personalized item for a return or refund.

Cancellations
Non-custom orders may be canceled before fulfillment begins. Custom orders may only be canceled before design work or production has begun. Once production has started, custom orders cannot be canceled or refunded.

Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return results from an error by Nova Teez.

Questions or Problems With an Order
If you have an issue with your order, please contact Nova Teez through our Contact page and include your order number. We will review the issue and work with you toward an appropriate resolution.

Nova Teez — Number One Virginia Apparel

I specifically used “preferably within 7 days” for damage reporting instead of making 7 days an absolute cutoff. That gives you protection while still allowing you to handle a legitimate problem that someone discovers slightly later.